My name is Vicki Graybeal...also the name on the account. I opened a spam video without...

GetHuman928293's customer service issue with Facebook from July 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman928293's own words
My name is Vicki Graybeal...also the name on the account. I opened a spam video without realizing it and released a virus that then booted me from my account. I have been trying to get on to reset my password for almost a week now. I get the six digit number and what not...but after I change the password and it asks for a six digit password a second time I can't get it to cooperate. I don't know if it is sending a second set of numbers that I'm just not getting or what. I just want to get the password changed so that I can log back into my account if possible. I need to know whether it is possible or if I need to start a new account. And if I have to start a new account...if I can do so without having to jump through a bunch of hoops and give out a ton of information just to get it started back up again.
GetHuman928293 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman928293
Jul 29th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
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GetHuman928293 started working on this issue
Jul 29th, 2018 6:22pm