My name is Vicki Graybeal...also the name on the account. I opened a spam video without...

GetHuman928293's customer service issue with Facebook from July 2018

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GetHuman928293's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman928293 will want to follow the link below to head to their help center. We will check on GetHuman928293 later to make sure it's all set or try to help escalate.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman928293's own words
My name is Vicki Graybeal...also the name on the account. I opened a spam video without realizing it and released a virus that then booted me from my account. I have been trying to get on to reset my password for almost a week now. I get the six digit number and what not...but after I change the password and it asks for a six digit password a second time I can't get it to cooperate. I don't know if it is sending a second set of numbers that I'm just not getting or what. I just want to get the password changed so that I can log back into my account if possible. I need to know whether it is possible or if I need to start a new account. And if I have to start a new account...if I can do so without having to jump through a bunch of hoops and give out a ton of information just to get it started back up again.
GetHuman928293 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman928293
Jul 29th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 87249 others
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GetHuman928293 started working on this issue
Jul 29th, 2018 6:22pm