All that is needed is to look at the info I have sent (pic of my license, selfie with hand written code) and unlock my account. I have given more than enough to prove it's me. Then remove the hotmail email and any phone number besides **********.

GetHuman-joeyfol's customer service issue with Facebook from July 2018

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The issue in GetHuman-joeyfol's own words
Log in ... I have sent several recovery forms with pictures of my license as well as pictures of me holding up hand written codes. I have not received any response and I'm getting very frustrated. Facebook will not send me the authentication SMS to my phone (***-***-****) and will not let me use the codes I have sent to my email (*****@***.com). I do not know what the issue is but it keeps showing me this email *****@***.com which is NOT my email or an email I'm familiar with and the number ********** is either an old number or again another number I am unfamiliar with. Like I have already stated my phone number is *e*-***-****. My email is *****@***.com. I no longer have access to my old phone (the galaxy s* edge. The phone number was ***-***-****). I have since switched carriers and numbers to the above listed. So what is the issue here? Please fix this as soon as possible. You can email me (*****@***.com) or send me an SMS (***-***-****) if you have an issue verifying my identity. But at this point I have no access to my Facebook and this is a problem. Please respond as quickly as possible. Thank you.**Name on account - Joseph Foley*Numbers (including old) linked - **********, ***********Email - *****@***.com **And I have sent my license and selfie. What more is possibly needed. Please unlock my account asap. I have made a new account for the time being but need access to my account as soon as humanly possible. Thank you.
J*****@***.com is not my email. And the ONLY number that should now be associated with my account is (***)-***-****.
I need access to my account. Today. As soon as possible. My job is depending on it so please. Do whatever is needed to get me back on line.
I have used Facebook for years and have never been suspended or reported for any reason. I have never had ANY issues until this.
I have tried every avenue Facebook lists. This issue is totally in the hands of support now.
I have an issue with Facebook too
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Customer service issue
Reported by GetHuman-joeyfol
Jul 29th, 2018 - 10 mons ago
I have an issue with Facebook too
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Seen by 8 customers so far
Similar issue to 86671 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-joeyfol started working on this issue
Jul 29th, 2018 1:30am
GetHuman-joeyfol indicated the issue is not fixed yet.
Jul 29th, 2018 11:06am
GetHuman-joeyfol indicated the issue is not fixed yet.
Jul 29th, 2018 11:10am
GetHuman-joeyfol indicated the issue is not fixed yet.
Jul 29th, 2018 11:10am
GetHuman-joeyfol indicated the issue is not fixed yet.
Jul 29th, 2018 11:19am
GetHuman-joeyfol indicated the issue is not fixed yet.
Jul 29th, 2018 11:26am
GetHuman-joeyfol indicated the issue is not fixed yet.
Jul 29th, 2018 3:02pm