My Instagram account was hacked and permanently deleted.
GetHuman-sarahfut's customer service issue with Facebook from July 2018
Help with my Facebook issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-sarahfut's own words
I was trying to use Instagram support and email them and report my issue, but no one is getting back to me. ... My Instagram account was hacked and permanently deleted on the night of July **th when I was asleep. At *:**am, I was no longer able to access my account @sarahfuture. I realized I was hacked when I got a notification that someone hacked into my gmail, which allowed the deletion of my Instagram to proceed. My privacy and property were violated, which is a crime. My rights are protected by Instagram, but Instagram is not doing anything to help me.
It’s frustrating because they said that they can’t restore deleted accounts. However they did not mention about my rights being violated, which Instagram protects. Right now, I have lost everything: moments, contacts, and my music.
I want Instagram to restore back everything I lost. I want to activate @sarahfuture and gain back access to my photos and videos that were on there. I also want my contacts back.
I’ve been a customer for four years and Instagram has always been good to me. However, Instagram has given me a troubled experience now with this case.
I’ve gone straight to the Facebook company, but no one is returning back to me.
I have an issue with Facebook too
How GetHuman-sarahfut fixed the problem
We are waiting for GetHuman-sarahfut to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.