Several months back my Facebook account was hacked. I was locked out and the hacker cha...

GetHuman-schield's customer service issue with Facebook from July 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-schield's own words
Several months back my Facebook account was hacked. I was locked out and the hacker changed my email address. When I sent a request for a new password you forwarded that information to them allowing them access. How did they get in to change my email address? Your solution was for me to open a new account, which I did. Problem, my old account, including pictures and friends, still remains active. As recently as last month, they are even writing reviews using my old account. I want it down, period!
GetHuman-schield did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-schield
Jul 28th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 6 customers so far
Similar issue to 86508 others
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GetHuman-schield started working on this issue
Jul 28th, 2018 7:28pm