Hello,**My name is Derek Moore and I am an associate of Ranaldi Motors in Cranston, RI...

GetHuman-derekken's customer service issue with Facebook from July 2018

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The issue in GetHuman-derekken's own words
Hello,**My name is Derek Moore and I am an associate of Ranaldi Motors in Cranston, RI. We are an automotive dealership and radiator repair shop that has over *** years of experience in the auto industry. This past week an employee was let go from the company due to issues with their way of conducting business within our company. Upon their release, it was discovered that they had been using the company FB page for their own personal form of business. Below is a link to the page in question:**https:**www.facebook.com*ranaldimotors*?modal*admin*todo*tour**The former employee was entrusted with creating and operating the companies newly created Facebook account. I have now been entrusted with taking over the companies social media presence as the companies owner is VERY behind the times. **Upon my take over of the account, it was immediately noticed that the company name is NOT correct. The companies name is "Ranaldi Motors & Airport Radiator Service*" NOT "Rhody Auto Group." I attempted to make the name change, but Facebook will not allow me to do so* however it did allow me to change the pages "@ name" from "rhodyautogroup" to "ranaldimotors." I attempted to make a new Ranaldi Motors page:**https:**www.facebook.com*Ranaldi-Motors-Airport-Radiator-Service-*****************?modal*admin*todo*tour**I created the new page in hopes that I could simply merge the two pages, but i received a message from Facebook that said the pages couldn't be merged due to having different business manager accounts. **At this point I am clueless as to how to get the page information and admins corrected and up to date. Any information would be greatly appreciated! I look forward to hearing back for you as soon as possible and thank you for your time!
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Customer service issue
Reported by GetHuman-derekken
Jul 28th, 2018 - 10 mons ago
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Seen by 5 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-derekken started working on this issue
Jul 28th, 2018 5:48pm
GetHuman-derekken indicated the issue is not fixed yet.
Jul 29th, 2018 1:33am
GetHuman-derekken indicated the issue is not fixed yet.
Jul 29th, 2018 11:54pm
GetHuman-derekken indicated the issue is not fixed yet.
Jul 31st, 2018 7:08pm