No one is helping me.

GetHuman-jcowles's customer service issue with Facebook from July 2018

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Help with my Facebook issue
GetHuman-jcowles's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jcowles will want to follow the link below to head to their help center. We will check on GetHuman-jcowles later to make sure it's all set or try to help escalate.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-jcowles's own words
Regain control after being hacked ... Someone hacked my Facebook account yesterday, all of my “protected things” are on there. All of the things from friends and family who have died are on there. How am i supposed to get that back? Or get my Facebook back? I can answer all security questions and such about my Facebook. I set every privacy setting so my things would “protected”. Where do i go from here???
This is frustrating i set all of the privacy setting to protect my information and no one is helping me
Regain access to my Facebook or receive all of my information, photos, friends on another account.
I’ve been a customer for atleast * years if not more.
Tried all of facebooks help center.
I have an issue with Facebook too
How GetHuman-jcowles fixed the problem
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Facebook
Customer service issue
Reported by GetHuman-jcowles
Jul 28th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 15 customers so far
Similar issue to 86444 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-jcowles started working on this issue
Jul 28th, 2018 5:34pm
GetHuman-jcowles indicated the issue is not fixed yet.
Jul 28th, 2018 5:36pm
GetHuman-jcowles indicated the issue is not fixed yet.
Jul 28th, 2018 6:44pm
GetHuman-jcowles indicated the issue is not fixed yet.
Jul 29th, 2018 7:24pm
GetHuman-jcowles indicated the issue is not fixed yet.
Jul 29th, 2018 7:25pm
GetHuman-jcowles indicated the issue is not fixed yet.
Jul 31st, 2018 7:23pm
GetHuman-jcowles indicated the issue is not fixed yet.
Aug 4th, 2018 12:31am