My Facebook app logged out all on its own and when I try to log back in it wont let me...

GetHuman-kennbron's customer service issue with Facebook from July 2018

86130 similar
1 following
Help with my Facebook issue
First: share to improve GetHuman-kennbron's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-kennbron may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-kennbron's own words
My Facebook app logged out all on its own and when I try to log back in it wont let me. It keeps saying authentication required sms code will be sent. Nothing gets sent and I never asked to have this two-factor authentication and can’t log into my account from the browser or app on my iphone *. Cant get a code generator either if I can’t get into the app. Not sure what happened but would like my account back.
GetHuman-kennbron did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-kennbron fixed the problem
We are waiting for GetHuman-kennbron to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-kennbron fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-kennbron
Jul 28th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 26 customers so far
Similar issue to 86130 others
1 customer following this
Follow this issue to see how it gets fixed
GetHuman-kennbron started working on this issue
Jul 28th, 2018 9:46am