I switched to a new phone samsung galaxy s* and i cannot log into facebook or messenger...

GetHuman924738's customer service issue with Facebook from July 2018

85961 similar
2 following
Help with my Facebook issue
First: share to improve GetHuman924738's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman924738's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman924738 will want to follow the link below to head to their help center. We will check on GetHuman924738 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman924738's own words
I switched to a new phone samsung galaxy s* and i cannot log into facebook or messenger. It keeps telling me my phone number, email and password are incorrect. Please help i really would hate to make another account when i have so many pictures i'd like to have.
GetHuman924738 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman924738 fixed the problem
We are waiting for GetHuman924738 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman924738 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman924738
Jul 28th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 11 customers so far
Similar issue to 85961 others
2 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman924738 started working on this issue
Jul 28th, 2018 3:44am