I switched to a new phone samsung galaxy s* and i cannot log into facebook or messenger...

GetHuman924738's customer service issue with Facebook from July 2018

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85961 similar
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2 following
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The issue in GetHuman924738's own words
I switched to a new phone samsung galaxy s* and i cannot log into facebook or messenger. It keeps telling me my phone number, email and password are incorrect. Please help i really would hate to make another account when i have so many pictures i'd like to have.
GetHuman924738 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman924738
Jul 28th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 11 customers so far
Similar issue to 85961 others
2 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman924738 started working on this issue
Jul 28th, 2018 3:44am