My niece's account was hacked and sent a virus through facebook messenger to me. Now m...

GetHuman-rondriez's customer service issue with Facebook from July 2018

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Help with my Facebook issue
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-rondriez's own words
My niece's account was hacked and sent a virus through facebook messenger to me. Now my account is locked and I cannot log in, I keep getting the two factor authentication message and NEVER receive the * digit code I need to get the issue resolved. I can't log into the facebook app on my phone to follow those instructions and I've already provided a picture of my government issued ID and still nothing. I need assistance getting my facebook account unlocked.
GetHuman-rondriez did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-rondriez
Jul 27th, 2018 - 10 mons ago
I have an issue with Facebook too
Seen by 2 customers so far
Similar issue to 85795 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-rondriez started working on this issue
Jul 27th, 2018 11:32pm
GetHuman-rondriez indicated the issue is not fixed yet.
Jul 28th, 2018 1:16am