My niece's account was hacked and sent a virus through facebook messenger to me. Now m...
GetHuman-rondriez's customer service issue with Facebook from July 2018
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-rondriez's own words
My niece's account was hacked and sent a virus through facebook messenger to me. Now my account is locked and I cannot log in, I keep getting the two factor authentication message and NEVER receive the * digit code I need to get the issue resolved. I can't log into the facebook app on my phone to follow those instructions and I've already provided a picture of my government issued ID and still nothing. I need assistance getting my facebook account unlocked.
GetHuman-rondriez did not yet indicate what Facebook should do to make this right.
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