My niece's account was hacked and sent a virus through facebook messenger to me. Now m...

GetHuman-rondriez's customer service issue with Facebook from July 2018

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Help with my Facebook issue
GetHuman-rondriez's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rondriez will want to follow the link below to head to their help center. We will check on GetHuman-rondriez later to make sure it's all set or try to help escalate.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-rondriez's own words
My niece's account was hacked and sent a virus through facebook messenger to me. Now my account is locked and I cannot log in, I keep getting the two factor authentication message and NEVER receive the * digit code I need to get the issue resolved. I can't log into the facebook app on my phone to follow those instructions and I've already provided a picture of my government issued ID and still nothing. I need assistance getting my facebook account unlocked.
GetHuman-rondriez did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-rondriez
Jul 27th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 2 customers so far
Similar issue to 85795 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-rondriez started working on this issue
Jul 27th, 2018 11:32pm
GetHuman-rondriez indicated the issue is not fixed yet.
Jul 28th, 2018 1:16am