I am Jedediah Leachman, and I have been using the same Facebook account and email addre...

GetHuman-jedleach's customer service issue with Facebook from July 2018

5 views | 85787 similar | 0 following
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The issue in GetHuman-jedleach's own words
I am Jedediah Leachman, and I have been using the same Facebook account and email address for ** years. I entered my password into what appeared to be a login screen on roughly ****** and did not realize I'd been phished. Email notifications of people I didn't recognize begain appearing, but I did not attempt to log in for two weeks. At that point I found I was locked out, and the only option available was to recognize photos of friends. This is quite unhelpful to me because I unfriended everyone two years ago and should still be at zero friends. I am a member of two Facebook groups, though, The Glen Willow Chanters and The Institute for Historical Survey Foundation, and would likely recognize members of those groups. I would also recognize my pending friend requests prior to July of which there were several dozen.

GetHuman-jedleach did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-jedleach
Jul 27th, 2018 - 3 years ago
Fixed
Seen by 5 customers so far
Similar issue to 85787 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-jedleach started working on this issue
Jul 27th, 2018 11:21pm
GetHuman-jedleach indicated the issue is not fixed yet.
Jul 28th, 2018 12:28am
GetHuman-jedleach indicated the issue is not fixed yet.
Jul 31st, 2018 7:40pm

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