I am Jedediah Leachman, and I have been using the same Facebook account and email addre...
GetHuman-jedleach's customer service issue with Facebook from July 2018
Help with my Facebook issue
GetHuman-jedleach's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jedleach will want to follow the link below to head to their help center. We will check on GetHuman-jedleach later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-jedleach's own words
I am Jedediah Leachman, and I have been using the same Facebook account and email address for ** years. I entered my password into what appeared to be a login screen on roughly ****** and did not realize I'd been phished. Email notifications of people I didn't recognize begain appearing, but I did not attempt to log in for two weeks. At that point I found I was locked out, and the only option available was to recognize photos of friends. This is quite unhelpful to me because I unfriended everyone two years ago and should still be at zero friends. I am a member of two Facebook groups, though, The Glen Willow Chanters and The Institute for Historical Survey Foundation, and would likely recognize members of those groups. I would also recognize my pending friend requests prior to July of which there were several dozen.
GetHuman-jedleach did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-jedleach fixed the problem
We are waiting for GetHuman-jedleach to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.