Not able to Access My FB Acct even when using FB Help Ctr !

GetHuman923160's customer service issue with Facebook from July 2018

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Help with my Facebook issue
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman923160's own words
My acct was hacked . Set up a new password and get back onto Facebook. ... My facebook acct was hacked into and I cannot reset my password. They sent a * digit new code and its not accepted. It also tells me to set a new password up and when I confirm it by typing it in again.....and I am accurately doing so...it wont accept it. Please text or call my cell at *** ***-****
I used their prompts and system and none of it works to get me back onto Facebook.
CALL ME !!!!
I ve been a longtime FB Customer. Cannot understand why you cannot call a customer service rep for help or chat with a person online to walk you through this.
They have emailed codes that dont allow me to access FB and I tried re setting my password and that wont work either. I need a human being !!!!!
I have an issue with Facebook too
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Facebook
Customer service issue
Reported by GetHuman923160
Jul 27th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 85579 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman923160 started working on this issue
Jul 27th, 2018 6:10pm
GetHuman923160 shared this issue with friends on Facebook
Jul 27th, 2018 6:10pm
GetHuman923160 indicated the issue is not fixed yet.
Jul 27th, 2018 6:11pm