Hey my name is Kristina Hill I’m desperate at this point. I have tried everything to ge...

GetHuman922767's customer service issue with Facebook from July 2018

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The issue in GetHuman922767's own words
Hey my name is Kristina Hill I’m desperate at this point. I have tried everything to get back into my Facebook. I got a new phone about a week ago and so I had to resign back into all of my accounts and in the process I got locked out of my Facebook and the email that is connected to my Facebook. When I created my Facebook (which was years and years ago) I used my hotmail account to create it and since then I also had to create a gmail account since I have a smart phone and my gmail is the only email I use now. So I don’t remember my password or most of my security questions for my hotmail account. I have everything on my Facebook and I don’t want to have to create a new one. It has pictures of my kids and photos from my wedding that I no longer have access to any other way. Pretty much has my whole adolescent life on my Facebook. Please if there is anyway someone could help me get back into it I would be forever great full.
GetHuman922767 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman922767
Jul 27th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 85482 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman922767 started working on this issue
Jul 27th, 2018 4:29pm
GetHuman922767 indicated the issue is not fixed yet.
Jul 27th, 2018 5:31pm
GetHuman922767 indicated the issue is not fixed yet.
Jul 28th, 2018 7:39pm
GetHuman922767 indicated the issue is not fixed yet.
Jul 30th, 2018 7:08pm