Two days ago, I opened a file that appeared to contain a video. Later that day, my desk...

GetHuman-bluecafe's customer service issue with Facebook from July 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-bluecafe's own words
Two days ago, I opened a file that appeared to contain a video. Later that day, my desktop computer files were no longer accessible, and I then discovered the next day that my Facebook account was hacked.**I have tried Facebook's end user tools to recover my account, and to obtain the *-digit security code, BUT every time I did this, it failed to allow me to recover my account. Furthermore, one message I received told me that no Facebook account is on record with the email address I have on file.**So...I want to recover my account and make sure nobody is stealing my information and*or identity.
GetHuman-bluecafe did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-bluecafe
Jul 27th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 85470 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-bluecafe started working on this issue
Jul 27th, 2018 4:18pm
GetHuman-bluecafe indicated the issue is not fixed yet.
Jul 27th, 2018 5:46pm
GetHuman-bluecafe indicated the issue is not fixed yet.
Jul 29th, 2018 4:06pm
GetHuman-bluecafe indicated the issue is not fixed yet.
Jul 29th, 2018 4:11pm
GetHuman-bluecafe indicated the issue is not fixed yet.
Jul 30th, 2018 5:22pm