Hello,*Someone created a fishing account pretending to be me on Instagram. They then me...

GetHuman-kmcta's customer service issue with Facebook from July 2018

16 views | 85384 similar | 0 following
Help with my Facebook issue
GetHuman-kmcta's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kmcta will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kmcta can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-kmcta's own words
Hello,*Someone created a fishing account pretending to be me on Instagram. They then messaged my friends and asked for their passwords to their snapchat and my lovely, trusting friend gave it to them. The person has since deleted the faux account from IG. I am wondering if you can trace any accounts created and deleted yesterday July **,**** and I have give you more information about who they contacted and track the email used to do so? They used my face, my language and the trust I have with my friends to gain access to very private videos and saved photos on snapchat. No, my friend should not have given her password, but in fairness, it looked exactly like my account and my user name and we have history with social media access so of course she would. I get this is on the user, but the ease that people have to create fishing accounts and breach trust is incredible in **** and we are not prepared to question our closest friends. Thanks!

GetHuman-kmcta did not yet indicate what Facebook should do to make this right.

How GetHuman-kmcta fixed the problem

We are waiting for GetHuman-kmcta to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-kmcta fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-kmcta
Jul 27th, 2018 - 5 years ago
Seen by 16 customers so far
Similar issue to 85384 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-kmcta started working on this issue
Jul 27th, 2018 3:16pm
GetHuman-kmcta indicated the issue is not fixed yet.
Jul 27th, 2018 6:42pm
GetHuman-kmcta confirmed the issue is fixed. Hooray!
Jul 27th, 2018 6:43pm