Hello,*Someone created a fishing account pretending to be me on Instagram. They then me...
GetHuman-kmcta's customer service issue with Facebook from July 2018
Help with my Facebook issue
GetHuman-kmcta's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kmcta will want to follow the link below to head to their help center. We will check on GetHuman-kmcta later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-kmcta's own words
Hello,*Someone created a fishing account pretending to be me on Instagram. They then messaged my friends and asked for their passwords to their snapchat and my lovely, trusting friend gave it to them. The person has since deleted the faux account from IG. I am wondering if you can trace any accounts created and deleted yesterday July **,**** and I have give you more information about who they contacted and track the email used to do so? They used my face, my language and the trust I have with my friends to gain access to very private videos and saved photos on snapchat. No, my friend should not have given her password, but in fairness, it looked exactly like my account and my user name and we have history with social media access so of course she would. I get this is on the user, but the ease that people have to create fishing accounts and breach trust is incredible in **** and we are not prepared to question our closest friends. Thanks!
GetHuman-kmcta did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-kmcta fixed the problem
We are waiting for GetHuman-kmcta to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.