This is directly related to my instagram account, however, I know that facebook is conn...

GetHuman922320's customer service issue with Facebook from July 2018

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Help with my Facebook issue
GetHuman922320's next move: go to the Facebook help center.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman922320's own words
This is directly related to my instagram account, however, I know that facebook is connected to instagram. Instagram neglects to respond to their support email so I hope that you can help me. So, yesterday a ray ban promotion was posted from my account without my doing. When I opened the app it said due to suspicious activity (suspected phishing) my account has been temporarily locked out and I was prompted to enter a verification code that was texted to me which i did. Then, it requested me to enter a verification code that was sent to an email. Unfortunately, that email has not been functioning for years as it was hacked a long time ago. I never updated my preferred email, so now I am stuck. I'm not sure why the text verification code was not enough as it was correct. I need help to prove it is me so that I can continue to use my instagram account. Would you be able to update my email preference on instagram so that I can successfully receive a code and enter it to log in? Or have it sent to my phone again? My username is hayleyfehrs*, thank you.
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Facebook

Customer service issue
Reported by GetHuman922320
Jul 27th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 85338 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman922320 started working on this issue
Jul 27th, 2018 2:33pm
GetHuman922320 indicated the issue is not fixed yet.
Jul 29th, 2018 1:55am
GetHuman922320 indicated the issue is not fixed yet.
Jul 29th, 2018 1:55am