My account was hacked and I have done all of the security measures that I have been ask...

GetHuman922311's customer service issue with Facebook from July 2018

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The issue in GetHuman922311's own words
My account was hacked and I have done all of the security measures that I have been asked to do ... Now its telling me that its going to send me a text message with a code and it never comes..... My phone number is linked to someone else page and I don't understand why or how... But this I not fair that my page was still hacked and I have followed all of facebooks security directions... The email for the page is *****@***.com
GetHuman922311 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman922311
Jul 27th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 85336 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman922311 started working on this issue
Jul 27th, 2018 2:32pm
GetHuman922311 indicated the issue is not fixed yet.
Jul 27th, 2018 7:16pm
GetHuman922311 indicated the issue is not fixed yet.
Jul 27th, 2018 7:17pm