I recently got a new mobile phone (iPhone * - not sure if that is important), however w...

GetHuman-shortyly's customer service issue with Facebook from July 2018

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The issue in GetHuman-shortyly's own words
I recently got a new mobile phone (iPhone * - not sure if that is important), however when logging in to the app, I can't remember my password. I don't have access to the email account that I have on file. I've tried to contact that email service provider and can't get access to get the code to reset my password.*I've tried everything in the help center on Facebook that tells me how to recover and I'm just sent in circles. I can access Facebook on my iPad, but nothing I do works to recover the account on my new cell phone. I'm so frustrated right now. *I have tried to set up the trusted friends option - however, I did that after I got the new phone. I've tried to see if I could have the code sent to my new email address - but no option for that. I can't get a code sent to my phone - but that doesn't work because I have to have my old password. I've tried to reset my login information on the iPad app - but again I have to have the password...which again I can't access....*I've tried to contact Facebook through their help and support and no response. *Could someone please help me?*Name: Lynn Shortt*Email with account: *****@***.com
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Facebook

Customer service issue
Reported by GetHuman-shortyly
Jul 27th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 85245 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-shortyly started working on this issue
Jul 27th, 2018 12:49pm
GetHuman-shortyly indicated the issue is not fixed yet.
Jul 30th, 2018 1:52pm