Hello, My name is Kirby Dorius. I had an instagram account with the username "chefkirb...

GetHuman-kirbydor's customer service issue with Facebook from July 2018

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The issue in GetHuman-kirbydor's own words
Hello, My name is Kirby Dorius. I had an instagram account with the username "chefkirb" it was hacked last Friday. Its been over a week and there has been no effort on your part to fix the problem. I reported it on the instagram app and have been in contact with email by sending a pic of myself with a code etc to prove its my account. Im still waiting. In the mean time someone has already started to change my info etc. Why cant you freeze the account in the mean time. I am very disappointed in your whole company. I am currently having all my info accessed by some hacker and you guys are taking your sweet time. Can you please remedy this issue ASAP!!!!!
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Facebook

Customer service issue
Reported by GetHuman-kirbydor
Jul 27th, 2018 - 10 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-kirbydor started working on this issue
Jul 27th, 2018 12:43pm
GetHuman-kirbydor indicated the issue is not fixed yet.
Jul 28th, 2018 1:14am