My Facebook session expired and it logged me out. When I tried to log in it wants to do...

GetHuman-brodycro's customer service issue with Facebook from July 2018

34 views | 85053 similar | 0 following
Help with my Facebook issue
GetHuman-brodycro's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-brodycro will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-brodycro can let us know if they help or not.
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The issue in GetHuman-brodycro's own words
My Facebook session expired and it logged me out. When I tried to log in it wants to do a security check. So my options were to have a text message sent to my phone to confirm it’s me or to log in from another phone or computer I have logged in before from. I have had many new phone numbers throughout the years and the phone * numbers that they have givin me a choice from sending the confirmation text to are all not my not my current phone number. I just got a new phone number this past week and I’ve also had * different phones in past week. My other option of using another device I have logged in from, either a computer that gives exact date and time of * months ago or the cell phone from last month. I do not have that cell phone nor do I have access to that computer! It doesn’t give me an option to change the phone number it send the text to. So as of right now I have no way of logging in Into my facebook account. On top of it the email address that is used as part of my log in is no longer my email address and I have not been able to log into that email address for about a decade now, possibly more. So will I end up having to wait till It decides to not do that any more or give me another option? It did this the other day but it gave me different kinds of options. Is my Facebook now impossible to log into? Oh yeah, ontop it said that my passeword is the same or very similar to other social media apps on my phone and that i should change the password. So how do I log into my account right now on my phone???

GetHuman-brodycro did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-brodycro
Jul 27th, 2018 - 3 years ago
Seen by 34 customers so far
Similar issue to 85053 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-brodycro started working on this issue
Jul 27th, 2018 7:47am
GetHuman-brodycro indicated the issue is not fixed yet.
Aug 1st, 2018 10:03pm
GetHuman-brodycro indicated the issue is not fixed yet.
Aug 1st, 2018 10:04pm
GetHuman-brodycro indicated the issue is not fixed yet.
Aug 6th, 2018 7:12am

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