Ok so my parents lost their facebook idk how but they cant get back in and ive been try...

GetHuman-vjalvara's customer service issue with Facebook from July 2018

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The issue in GetHuman-vjalvara's own words
Ok so my parents lost their facebook idk how but they cant get back in and ive been trying to help em for so long ok so ive tried like logging in by resetting their password but afterwards it ask for another code and supposedly Its supposed to send a sms message but we never received it. Please u have to get their account bavk ive tried so many thing and if ur wondering why their son is reaching out is bc they dont speak English we can like clarify that we are the real owners of the account they have so many pictures in their and they didnt back them up this is my gmail *****@***.com so u can reach me please help us
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Facebook

Customer service issue
Reported by GetHuman-vjalvara
Jul 27th, 2018 - 10 mons ago
I have an issue with Facebook too
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-vjalvara started working on this issue
Jul 27th, 2018 4:06am
GetHuman-vjalvara indicated the issue is not fixed yet.
Jul 27th, 2018 5:07am