I received a message from my mother in law on messenger. I opened this video and then m...

GetHuman921407's customer service issue with Facebook from July 2018

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The issue in GetHuman921407's own words
I received a message from my mother in law on messenger. I opened this video and then my friends list was hacked on FB. I am not able to get on FB to warn people I did not send this video to them and NOT to open this video. I am not receiving any codes that FB says they are sending. And the help butten says to open my FB, hit the menu button and scroll down. If I could get into my FB account I wouldn't be wasting my time texting this trying to get into my FB account. Now I am blocked saying Facebook sent the code too many times. I never received the first code. Please fix this problem. My son is in the Army and this is how we communicate.
GetHuman921407 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman921407
Jul 27th, 2018 - 10 mons ago
I have an issue with Facebook too
Seen by 3 customers so far
Similar issue to 84894 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman921407 started working on this issue
Jul 27th, 2018 3:26am
GetHuman921407 indicated the issue is not fixed yet.
Jul 27th, 2018 4:26am