HI! So there is a message going around that says something along the lines of "why woul...

GetHuman-miaav's customer service issue with Facebook from July 2018

Help with my Facebook issue
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-miaav's own words
HI! So there is a message going around that says something along the lines of "why would you let them record you in that way?" and I received the message on messenger... so i opened it and it took me to what i believe is a fake Facebook login and i "won" a **** visa gift card. I then realized it was fake so i immediately clicked out. But my account was hacked the next morning and that message was sent to all of my friends, i was able to use my account the next * days but this morning it said my session had expired, and in order to log in, i need the sms code and it wont let me. I really appreciate your help!
GetHuman-miaav did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-miaav fixed the problem
To fix this, i just made a new account
Please help with my Facebook issue
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Facebook

Customer service issue
Reported by GetHuman-miaav
Jul 27th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 84844 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-miaav started working on this issue
Jul 27th, 2018 2:11am
GetHuman-miaav confirmed the issue is fixed. Hooray!
Jul 28th, 2018 3:21am