My sister's Facebook account was hacked. She's tried to recover it, but they've already...

GetHuman-fellfeli's customer service issue with Facebook from July 2018

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The issue in GetHuman-fellfeli's own words
My sister's Facebook account was hacked. She's tried to recover it, but they've already changed her email.**There's a procedure to follow online, but when she tried to use the code to change her email and password associated with her account it said she'd already used too many codes.**She needs to be able to get back on quickly to let people know she's been hacked. One might think with all the money you made selling people's information you might be able to afford better security.
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Customer service issue
Reported by GetHuman-fellfeli
Jul 27th, 2018 - 4 mons ago
I have an issue with Facebook too
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Seen by 13 customers so far
Similar issue to 84793 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-fellfeli started working on this issue
Jul 27th 1:12am