hello. my dad is having trouble logging back into his facebook account after being kick...

GetHuman920501's customer service issue with Facebook from July 2018

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Help with my Facebook issue
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The issue in GetHuman920501's own words
hello. my dad is having trouble logging back into his facebook account after being kicked out mysteriously. He cannot remember his password so we used his phone number to try and gain access. after entering the number, a window pops up saying a code will be sent to his phone, we wait and nothing happens. after trying again, several times, a window then prompts us to wait *-* minutes before trying again.
GetHuman920501 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman920501
Jul 26th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 84585 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman920501 started working on this issue
Jul 26th, 2018 9:24pm
GetHuman920501 indicated the issue is not fixed yet.
Jul 26th, 2018 9:31pm
GetHuman920501 indicated the issue is not fixed yet.
Jul 27th, 2018 1:20am
GetHuman920501 indicated the issue is not fixed yet.
Jul 27th, 2018 1:20am
GetHuman920501 indicated the issue is not fixed yet.
Jul 27th, 2018 10:28pm