On ******** I tried logging into FB. It told me I used an old password and that I had c...

GetHuman916148's customer service issue with Facebook from July 2018

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GetHuman916148's next move: go to the Facebook help center.
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The issue in GetHuman916148's own words
On ******** I tried logging into FB. It told me I used an old password and that I had changed it an hour ago. I had not changed it, and did not receive an email stating it had been changed. I tried to log in twice when I decided to try and reset my password. The email address that showed up stating where it would be sent is not my email address, so I cannot receive any code needed to reset my password. I have been trying to get assistance for the past two days and have only received emails from GETHUMAN asking if the situation has been fixed. It has not.
GetHuman916148 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman916148
Jul 26th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 2 customers so far
Similar issue to 84441 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman916148 started working on this issue
Jul 26th, 2018 7:01pm
GetHuman916148 indicated the issue is not fixed yet.
Jul 26th, 2018 7:01pm
GetHuman916148 indicated the issue is not fixed yet.
Jul 26th, 2018 7:02pm