I was on FB and received an instant message from a FB friend. When I opened it my fb go...

GetHuman919538's customer service issue with Facebook from July 2018

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Help with my Facebook issue
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GetHuman919538's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman919538 will want to follow the link below to head to their help center. We will check on GetHuman919538 later to make sure it's all set or try to help escalate.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman919538's own words
I was on FB and received an instant message from a FB friend. When I opened it my fb got hacked. I can't even sign in because of this. Then I try changing my pw but they sent me a sms code but it is to an old house number I guess because I never had a cell phone when I first started on fb years ago. Can someone please please help me? Thank you
GetHuman919538 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman919538
Jul 26th, 2018 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 6 customers so far
Similar issue to 84357 others
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GetHuman919538 started working on this issue
Jul 26th 5:20pm