I have been hacked! Never requested or used code generator but requires me to have a * digit code generator.!

GetHuman919217's customer service issue with Facebook from July 2018

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Help with my Facebook issue
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman919217's own words
Access my facebook account. ... My account has been hacked. I have never once requested for a required * digit code generator. I have sent pictures of my face along with a code, or my photo ID WITH MY NAME ON IT to prove it is me..Krista.. With a code generator, there is absolutely no way for me to get into my account please please please help me and contact me!! Help me get my account back! Hackers have changed my back up email, and other information on it. Please review this even the few times i took photo of my face with my picture ID and code.. I have been hacked and no way to get back into my account. I can show you which close friends are whom. Please help!! Mark Z?? Somebody???!? Reply to me!!
Review my requests and photos i sent of me holding photo ID and code! Check my pictures on facebook and know it is ME.
I have an issue with Facebook too
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Customer service issue
Reported by GetHuman919217
Jul 26th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 84261 others
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GetHuman919217 started working on this issue
Jul 26th, 2018 4:00pm