I can sign into my facebook messager and still cant sign into facebook. The person that...

GetHuman-nitanorr's customer service issue with Facebook from July 2018

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Help with my Facebook issue
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The issue in GetHuman-nitanorr's own words
I can sign into my facebook messager and still cant sign into facebook. The person that hacked my facebook removed my email address from my facebook. I even tried to sign in facebook from the web and its giving me the problem. The person is even using both of my cell numbers as well. When I try to reset the password. It gives me the option to let them send me a text or email. When I click one or the other , I dont receive the text nor the email.
GetHuman-nitanorr did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-nitanorr
Jul 26th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 1 customer so far
Similar issue to 84042 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-nitanorr started working on this issue
Jul 26th, 2018 12:46pm
GetHuman-nitanorr indicated the issue is not fixed yet.
Jul 26th, 2018 12:46pm