My name is Trisha Cox number ********** facebook user name *****@***.com got a new phon...

GetHuman917651's customer service issue with Facebook from July 2018

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If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman917651's own words
My name is Trisha Cox number ********** facebook user name *****@***.com got a new phone and was logging in it kept bring a catheryn green account up finally able to log to my account but now my phone is receiving that catheryn greens messages in messenger not sure if she receives mine but all hers and her contacts and thwir replies i am receiving on my phone i dont know her and dont know why we are i guess sharing an account but she is not affiliated with the facebook i listed above could you assist me in resolving this issue thank you
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Facebook

Customer service issue
Reported by GetHuman917651
Jul 26th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 83593 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman917651 started working on this issue
Jul 26th, 2018 12:31am