Tried to log into my account. It say's my password was changed * hours ago. Tried all t...

GetHuman917643's customer service issue with Facebook from July 2018

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Help with my Facebook issue
GetHuman917643's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman917643 will want to follow the link below to head to their help center. We will check on GetHuman917643 later to make sure it's all set or try to help escalate.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman917643's own words
Tried to log into my account. It say's my password was changed * hours ago. Tried all the facebook "online" help procedures to recover my account. The hacker changed not only my password, but the email associated with the account. So when they try to send me a recovery code, they send it to the hackers email instead of mine, even though I entered my email for them to send it to. It still says it was sent to XXXXXX, whatever email the hacker used.*Please deactivate my account immediately and then Delete My Account.
GetHuman917643 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman917643
Jul 26th, 2018 - 10 mons ago
I have an issue with Facebook too
Seen by 1 customer so far
Similar issue to 83590 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman917643 started working on this issue
Jul 26th, 2018 12:29am
GetHuman917643 indicated the issue is not fixed yet.
Jul 26th, 2018 12:32am