I have been locked out of my Facebook account and someone activated authentication I ca...

GetHuman-kepulkki's customer service issue with Facebook from July 2018

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Help with my Facebook issue
GetHuman-kepulkki's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kepulkki will want to follow the link below to head to their help center. We will check on GetHuman-kepulkki later to make sure it's all set or try to help escalate.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-kepulkki's own words
I have been locked out of my Facebook account and someone activated authentication I cannot get past. I have been e-mailed codes but it just turns around and ask me for another code I can't get since I think the hacker changed my phone number. Can you help me get my account overridden so I can turn off two factor authentication I did not turn on and get back into my account. I have sent my government ID and my photo with a code already.
GetHuman-kepulkki did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-kepulkki
Jul 25th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 13 customers so far
Similar issue to 83513 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-kepulkki started working on this issue
Jul 25th, 2018 11:03pm
GetHuman-kepulkki indicated the issue is not fixed yet.
Jul 26th, 2018 12:41pm
GetHuman-kepulkki confirmed the issue is fixed. Hooray!
Jul 29th, 2018 12:30am
GetHuman-kepulkki confirmed the issue is fixed. Hooray!
Jul 29th, 2018 12:30am
GetHuman-kepulkki confirmed the issue is fixed. Hooray!
Jul 29th, 2018 1:13am
GetHuman-kepulkki confirmed the issue is fixed. Hooray!
Jul 29th, 2018 8:44pm