my daughter trinitee laila dawn booher is locked out of her facebook account. she used...

GetHuman916905's customer service issue with Facebook from July 2018

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Help with my Facebook issue
GetHuman916905's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman916905 will want to follow the link below to head to their help center. We will check on GetHuman916905 later to make sure it's all set or try to help escalate.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman916905's own words
my daughter trinitee laila dawn booher is locked out of her facebook account. she used her phone number from a old cellphone to create it. ***-***-****. she no longer has that phone or the number ending in ** either. She has given up long ago trying to get into fb and just doesn't use it anymore. Well we are about to get her ANOTHER new phone and she has her spotify linked to her facebook. So she cant get spotify on her new phone bc she cant log in to facebook bc she doesn't know the password bc she was hacked long ago and can no longer get into it. When she made the facebook she wasn't ** yet so she never asked for her father or I to help her get into it. she just let it go. well now that she is ** she needs it again but has no idea how to over come the hacker. HELP thank you.
GetHuman916905 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman916905
Jul 25th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 83385 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman916905 started working on this issue
Jul 25th, 2018 8:39pm
GetHuman916905 indicated the issue is not fixed yet.
Jul 25th, 2018 11:05pm
GetHuman916905 indicated the issue is not fixed yet.
Jul 26th, 2018 3:37am
GetHuman916905 confirmed the issue is fixed. Hooray!
Jul 28th, 2018 11:52pm