I’ve been a member with Facebook since it first camebout and I have never had this prob...

GetHuman-ralfie's customer service issue with Facebook from July 2018

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The issue in GetHuman-ralfie's own words
I’ve been a member with Facebook since it first camebout and I have never had this problem, my account is sending my friends a virus and now Facebook logged me out. I followed the procedure and even changed my password. It’s asking to authenticate with the code sent to me via sms and I have yet to receive a code. This happened yesterday and I have been asked by more than * people what is this “secret” message I sent out. How am I supposed to access my Facebook if I don’t receive the sms code to show authenticity?
GetHuman-ralfie did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-ralfie
Jul 25th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 83268 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-ralfie started working on this issue
Jul 25th, 2018 7:07pm
GetHuman-ralfie indicated the issue is not fixed yet.
Jul 25th, 2018 8:11pm
GetHuman-ralfie indicated the issue is not fixed yet.
Jul 25th, 2018 8:11pm
GetHuman-ralfie indicated the issue is not fixed yet.
Jul 25th, 2018 8:13pm