Hi , my name is Kelly . *My Facebook account was hacked yesterday, I am not able to log...

GetHuman916238's customer service issue with Facebook from July 2018

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1 following
Help with my Facebook issue
GetHuman916238's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman916238 will want to follow the link below to head to their help center. We will check on GetHuman916238 later to make sure it's all set or try to help escalate.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman916238's own words
Hi , my name is Kelly . *My Facebook account was hacked yesterday, I am not able to log into I message either . I know my email and password but the email and passwords associated with this account we’re wuth yahoo , I now have a new email and password with google ( for a last couple of years ,) as a result I’m not able to surpass one point in recovering my account . I can’t receive a text message with the recovery code because my Facebook has my old phone number on the account ( keep in mind I’ve had this account for ** years ) so can you help me recover my old Facebook account ? **I need what’s called a , recovery code but in order to access this then wang me to login and change settings on the menu off of my Facebook account ( but I can’t but I can’t access it ?..) so can you please help me ?
GetHuman916238 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman916238
Jul 25th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 83195 others
1 customer following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman916238 started working on this issue
Jul 25th, 2018 5:58pm
GetHuman916238 confirmed the issue is fixed. Hooray!
Jul 26th, 2018 6:58pm