This morning I was on facebook, I clicked a link and it asked me for permission to acce...
GetHuman915211's customer service issue with Facebook from July 2018
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman915211 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman915211 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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Before contacting them, items GetHuman915211 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman915211's own words
This morning I was on facebook, I clicked a link and it asked me for permission to access my messenger. I clicked no, not me. My facebook account shut down. I tried to find it again to log in, but my account is not found by using my phone number or email address. When I try to use the email address utilized on my account, a brand new account opens that has none of my friends or pictures. I feel my account has been hacked, email has been changed and phone number has been changed. My friends are still able to open my account on their accounts. I don't know what to do as I can't even find my account to reset the email, phone number or deactivate my account.*the account associated with *****@***.com is not my account. Please do not ask me to visit the help desk, there are no links that can resolve my issue.
GetHuman915211 did not yet indicate what Facebook should do to make this right.
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