I got booted out of facebook..when i got back in the code i was sent on sms was for old...

GetHuman-cooklau's customer service issue with Facebook from July 2018

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The issue in GetHuman-cooklau's own words
I got booted out of facebook..when i got back in the code i was sent on sms was for old acct..i need back into new acct..i am linked with messenger and instagram on it. I play cookie crush and am on level *** but with old acct it has put me back at start. I am very frustrated. It has me at the facebook login page..both accts have same pic of my dog. It is the bottom acct. When i enter it at first i tried too many attempts so it locked me out but now its telling me they will send me a code shortly but that was * hours ago. My phone ********** or email. *****@***.com
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Facebook

Customer service issue
Reported by GetHuman-cooklau
Jul 25th, 2018 - 10 mons ago
I have an issue with Facebook too
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Seen by 7 customers so far
Similar issue to 82868 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-cooklau started working on this issue
Jul 25th, 2018 12:26pm
GetHuman-cooklau indicated the issue is not fixed yet.
Jul 25th, 2018 4:15pm
GetHuman-cooklau indicated the issue is not fixed yet.
Jul 26th, 2018 12:07am
GetHuman-cooklau indicated the issue is not fixed yet.
Jul 26th, 2018 6:11pm
GetHuman-cooklau indicated the issue is not fixed yet.
Jul 26th, 2018 6:12pm
GetHuman-cooklau indicated the issue is not fixed yet.
Jul 27th, 2018 2:49am
GetHuman-cooklau indicated the issue is not fixed yet.
Jul 27th, 2018 2:50am