Dear Facebook team,**I have created an account for my company to promote our business...

GetHuman-shawnyu's customer service issue with Facebook from July 2018

82502 similar
0 following
Help with my Facebook issue
GetHuman-shawnyu's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-shawnyu will want to follow the link below to head to their help center. We will check on GetHuman-shawnyu later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-shawnyu's own words
Dear Facebook team,**I have created an account for my company to promote our business. Unfortunately, after the verification of the photo which was my personal picture, you disabled the account without any reason.**I set up the profile with my name (Shawn Yu) and afterwards changed to the company's name (IRON FORCE). If this was the reason for disabling, what the **** is wrong with that? We want to promote our company via Facebook, and thus we need our company's name on it! Sorry, but I am more than upset since we loose a lot of time because of your lack of competence! This is ridiculous!**PLEASE IMMEDIATELY GET BACK TO ME via email! We are about to launch new products and I need to promote them on your platform.**Regards*Shawn Yu*Mail: *****@***.com
GetHuman-shawnyu did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-shawnyu fixed the problem
We are waiting for GetHuman-shawnyu to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-shawnyu fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-shawnyu
Jul 25th, 2018 - 10 mons ago
I have an issue with Facebook too
Seen by 6 customers so far
Similar issue to 82502 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-shawnyu started working on this issue
Jul 25th, 2018 1:50am
GetHuman-shawnyu indicated the issue is not fixed yet.
Jul 25th, 2018 2:59am