I'm going to try this again, in hopes that some live human being somewhere in the bowel...

GetHuman-phemmert's customer service issue with Facebook from July 2018

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The issue in GetHuman-phemmert's own words
I'm going to try this again, in hopes that some live human being somewhere in the bowels of Facebook will actually offer some help.**My ** mother-in-law lives in a remote community in Brazil, who has lost her contact to the outside world via Facebook. Her password was changed, coincident with the death of her husband. In the middle of that, her email address associated with her Facebook account was shut down. Since then, we have reactivated *****@***.com. I have access to this email account to help her re-establish her Facebook account. This email (using Google servers, but administers by Wycliffe.org) is working perfectly fine. However, inexplicably, multiple requests to Facebook to issue a password reset code are not being sent to this email address. Any replies are NOT in her spam folder.**I hope someone will actually read this and offer some assistance.
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Facebook

Customer service issue
Reported by GetHuman-phemmert
Jul 24th, 2018 - 10 mons ago
I have an issue with Facebook too
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Seen by 3 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-phemmert started working on this issue
Jul 24th, 2018 10:33pm
GetHuman-phemmert indicated the issue is not fixed yet.
Jul 24th, 2018 11:41pm