Hello. I haven't been able to access my Facebook account in over a week. I tried chan...

GetHuman913673's customer service issue with Facebook from July 2018

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Help with my Facebook issue
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The issue in GetHuman913673's own words
Hello. I haven't been able to access my Facebook account in over a week. I tried changing my password on messenger and it kicked me out of Facebook. I no longer have access to the original email address or phone number that I originally signed up with. What I would like to do is keep account and but attach it to a new email address and phone number. Doesn't seem like this should be so overwhelming. I'm almost ** years old and technology doesn't come easy to me to put id mildly. please help. Thanks.
GetHuman913673 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman913673
Jul 24th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 82326 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman913673 started working on this issue
Jul 24th, 2018 9:56pm
GetHuman913673 indicated the issue is not fixed yet.
Jul 24th, 2018 10:56pm
GetHuman913673 indicated the issue is not fixed yet.
Jul 24th, 2018 10:57pm