I am unable to have access to my account. I changed my password few days back but now I...

GetHuman-simranni's customer service issue with Facebook from July 2018

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The issue in GetHuman-simranni's own words
I am unable to have access to my account. I changed my password few days back but now I am unable to open my account after trying to insert both, the old and new password. I am clicking on "forgot password " and they are sending me a * digit code. When I insert the code, it says it's incorrect. And they are also asking me to insert a code generator. Nothing is helping me to have access to my account. Everything and attempt is failing. Please help.
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Facebook

Customer service issue
Reported by GetHuman-simranni
Jul 24th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 2 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-simranni started working on this issue
Jul 24th, 2018 8:20pm
GetHuman-simranni confirmed the issue is fixed. Hooray!
Jul 24th, 2018 10:19pm