I cant get into my FB account....when I go to forgot password it says it will text me a...

GetHuman-hugsnfis's customer service issue with Facebook from July 2018

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The issue in GetHuman-hugsnfis's own words
I cant get into my FB account....when I go to forgot password it says it will text me a code and does not...tried numerous times...it said someone changed my password hours ago...then I called a number that said it was FB customer service...told me to go to Walmart buy a card???? I hung up...almost got scammed there....I want back in my account...FB name is Crystal Leah Gypsy.....phone number on account should be *** *** *****It has an old email address I can no access....my new email is hugsnfishes*@ gmail.com.*Thank you for your help
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Customer service issue
Reported by GetHuman-hugsnfis
Jul 24th, 2018 - 10 mons ago
I have an issue with Facebook too
Seen by 5 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-hugsnfis started working on this issue
Jul 24th, 2018 7:51pm
GetHuman-hugsnfis indicated the issue is not fixed yet.
Jul 24th, 2018 9:36pm