I currently have an order of protection against my ex husband, in which he's been charg...

GetHuman912797's customer service issue with Facebook from July 2018

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Help with my Facebook issue
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The issue in GetHuman912797's own words
I currently have an order of protection against my ex husband, in which he's been charged for violating. I received a text from Facebook on July **st giving me a code to change my password as I requested. The problem is that I never requested that. After my divorce was final over a year ago, my ex husband took my phone number I had for years on his account and moved it to a phone in his possession. By doing this, he was able to retrieve all my private texts including all photos by logging in to Verizon.com. He has already harassed and humiliated me with my private information he now possesses. It's my belief that he is attempting to get into my Facebook account to continue to stalk and harass me, assuming I haven't changed the phone number on my account, which luckily I have. I need someone's help on Facebook's end. I've already reported this matter to my local law enforcement, but they also advised me to see if there is any way you can tell me an IP address or location where this request for new password came from. Please, I really need help stopping him from doing this to me.
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Facebook

Customer service issue
Reported by GetHuman912797
Jul 24th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 82130 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman912797 started working on this issue
Jul 24th, 2018 6:15pm
GetHuman912797 indicated the issue is not fixed yet.
Jul 24th, 2018 7:18pm
GetHuman912797 indicated the issue is not fixed yet.
Jul 25th, 2018 10:01pm
GetHuman912797 indicated the issue is not fixed yet.
Jul 25th, 2018 11:23pm