Facebook Customer Service Issues

Archive 132

The following are issues that customers reported to GetHuman about Facebook customer service, archive #132. It includes a selection of 20 issue(s) reported August 4, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My Facebook account was hacked. Today, at 11:30 PM, I discovered that I was logged out and couldn't log back in. I attempted to reset my password, but I couldn't. Additionally, my profile name was changed. On July 31st, I received emails in another language notifying me of suspicious logins. If you have experienced this issue, please log in to Facebook to secure your account and follow the necessary steps advised. Thank you. Facebook.
Reported by GetHuman-jaydeepn on Saturday, August 4, 2018 7:44 PM
I'm wondering why the Dirty South Justice page was taken down. I truly value the efforts of individuals who expose and help remove dangerous predators from our communities. Protecting our children is essential, especially here in America where such behavior is unacceptable. Pages like Dirty South Justice play a critical role in keeping our kids safe and raising awareness about this issue. If you don't agree, maybe you should consider living elsewhere. Additionally, Pastor Greg Locke's post about pedophiles being considered hate speech is concerning. If that's the case, I'm outraged. I stand by efforts to safeguard children, even if it means facing a ban or losing access to Facebook.
Reported by GetHuman-dannyjms on Saturday, August 4, 2018 7:52 PM
I encountered an issue when I received a message on Facebook from a friend containing a suspicious video link. Upon clicking it, my account was compromised by malicious software, leading to me being logged out of my business accounts under the names Chris Morrison and KC Furniture Designs. I have attempted to rectify this by submitting my photo ID with "Passcode" written on it, a process I have repeated multiple times with no response from Facebook. Consequently, I have been unable to regain access to either account. Additionally, I am unable to receive the necessary security codes for the code generator.
Reported by GetHuman872138 on Saturday, August 4, 2018 8:48 PM
I am Jennie Pearlman and I have encountered an issue while switching my Facebook account to my new phone due to lack of service on my old device. I unintentionally created a new account with an unfamiliar email and my new phone number [redacted] when attempting to transfer my existing account to my Cricket phone. I urgently need assistance as I am on vacation and rely on Facebook to connect with others in the area. Kindly contact me at [redacted] or via email at [redacted] Thank you.
Reported by GetHuman-jjkre on Saturday, August 4, 2018 9:27 PM
Hello, I am the administrator of the Inland Rail Action Group (IRAG). We are a non-political, non-funded group that keeps the community informed through Facebook. We are facing an issue with an individual named Ron Ruys who maintains three different accounts on Facebook to criticize and harass our group, particularly targeting me. These accounts are named Ron Roy's and Thoth Australia. Ron has been continuously defaming me and accusing me of providing false information despite us always substantiating our content with facts. He has also caused trouble for a supporter of our group by contacting their company and has harmed the reputation of a local reporter. Despite posting defamatory content, he often removes these posts after some time. The administrator of another group he is part of has warned him about his behavior and is contemplating involving the authorities. We are contemplating seeking legal advice. It would be beneficial if you could monitor his page for evidence of defamation. Many of us have captured screenshots of his posts as evidence. I have reported his inappropriate posts to Facebook, but they suggested blocking him, which only prevents me from seeing his activities. The situation is distressing for me, my family, and our group. Any assistance you can provide would be greatly appreciated. Thank you.
Reported by GetHuman-suzcorb on Saturday, August 4, 2018 11:49 PM
I am writing to report an impersonation account on Instagram of our organization, TEDxHKU. The account has been inactive since [redacted]. Despite our efforts to contact the user and seeking help from the Instagram Help Centre, we have encountered difficulties in filing a report. The Help Centre was uncooperative, preventing us from submitting our complaint about the impersonation account. We have attempted to utilize the "Report an Impersonation Account" page, but we are unable to click the 'Send' button, and we have been redirected between different pages concerning reporting issues. TEDxHKU is an independent TED event held at the University of Hong Kong and shares the mission of TED in promoting "Ideas Worth Spreading." We seek to create a platform for meaningful discussions and ideas that can inspire and make a positive impact. TED, a nonprofit organization based in California, was founded in [redacted] and has expanded to cover a wide range of topics across various languages. For more information about our recent activities, please visit our LinkedIn and Facebook pages. We hope for a prompt resolution to this matter and anticipate a response from your team.
Reported by GetHuman-tedxhku on Sunday, August 5, 2018 1:25 AM
I have had my Facebook account compromised three times over the past three weeks. The email I use for my Facebook is also hacked and I can't access it to reset my password. Despite my efforts, the email provider has not allowed me to reset it as I can't remember recent email contacts. This is frustrating as I rely on Facebook for memories, communication, and more. Can we change the associated email and strengthen security to avoid this issue in the future? Additionally, my Gmail is linked to a Facebook account under the name Tina Henderson, which I did not create.
Reported by GetHuman-jmej on Sunday, August 5, 2018 4:05 AM
I kindly request all Facebook users to use the name they are commonly known by in real life, the name their friends use. If the current name is not your everyday name, please be prepared to make the necessary changes within the next 7 days to continue using Facebook. Is the name "Статист Артистов" part of your regular life? It's vital to remember that Facebook profiles are intended for personal, non-commercial purposes and should reflect individual identities. If your profile is linked to an organization or brand, please inform us so we can assist you in creating a suitable Page. I acknowledge that "Статист Артистов" is not my actual name but a playful alias used for my closed group. This name is crucial for my idea and the group's purpose. Kindly support my creative concept and refrain from altering it. Your understanding is greatly appreciated by myself and many others involved in the group. Thank you.
Reported by GetHuman-subze on Sunday, August 5, 2018 12:42 PM
Hello, my account experienced an issue on 13/6/[redacted], and since then I have been unable to access Facebook. I am unsure of the email password or if it was changed. Despite having access to my phone number, I am unable to recover my account. My console has been active almost continuously since the 13th, yet I am unable to do anything. I have sent multiple requests to you, but my account remains active. Numerous reports relating to harassment and false accounts have been filed to that account, but no action has been taken. Please help me understand why. I urgently need assistance in either closing the account promptly or recovering it. The email associated with my Facebook login is [redacted] Please, take action. I await your response to provide necessary identification documents and information at the email address [redacted] Thank you for your prompt attention.
Reported by GetHuman793378 on Sunday, August 5, 2018 12:55 PM
I am seeking help to reconnect with my daughter, Marsha Bennett Bilow, who I lost contact with over 30 years ago. I found her last name through my father's obituary, and I have been searching for her without knowing her married name. Marsha was born on March 27, [redacted], and she graduated from Merrillville High School. Her grandmother is Doris Pobst, her Aunt is Patty Pobst, and her Uncle is Richard Pobst. I kindly ask for assistance in reaching out to her in private to give her the option to contact me. I can only be contacted via email at [redacted] I hope someone can help me as I am on a limited income and cannot afford to hire an agency. Thank you for any assistance you can provide.
Reported by GetHuman953816 on Sunday, August 5, 2018 1:22 PM
I urgently require access to my business account today. Facebook has restricted my login and requested a picture ID, which is hindering my ability to communicate with 95% of my customers and impacting my business. I exclusively use Facebook to contact clients and manage transactions, but I am now losing revenue due to this issue. I assure you that I am a legitimate user without any suspicious behavior on the platform; my activities solely involve communicating with customers and posting in the marketplace. It is crucial that I regain access today as I have commitments to fulfill with customers waiting for their items. Despite attempting to create a new personal account, I am facing additional verification hurdles. Facebook's current procedures are causing significant inconvenience; please assist me in resolving this promptly for the continuity of my business operations.
Reported by GetHuman-tarynebi on Sunday, August 5, 2018 2:21 PM
I believe my mom’s Facebook account might have been compromised. We have already taken some steps to secure it such as changing the password, clearing cache and logins, but we are still facing issues with accessing settings and some links. We receive error messages like "can’t connect" and "safari cannot open the page because too many redirects occurred". We are unsure if we should delete the account entirely or if there are other solutions to resolve this problem. Any advice would be greatly appreciated. Thank you.
Reported by GetHuman954178 on Sunday, August 5, 2018 3:58 PM
I have always had access to my account, but recently it was hacked, and the password was changed. Despite receiving email notifications about multiple security code requests, I wasn't the one making them. Realizing I was hacked, I changed my password. Unfortunately, I was using an old phone number on my account, which the hacker was able to use to gain access. I am certain the person with my old number has accessed my account, changed my password, and made it inaccessible to me. The system now indicates numerous unsuccessful login attempts with the security code.
Reported by GetHuman-tovargio on Sunday, August 5, 2018 4:08 PM
I am having trouble accessing my Facebook account. It all started when my daughter deleted some of my pictures, and since then, I've been unable to log in. Facebook doesn't recognize my user name, email address, or password. This has been going on since March [redacted], and I haven't been able to reconnect with all my friends. As I use Facebook for selling items on eBay and local classifieds, it is essential for my livelihood that I regain access to my account. I would like to restore my original user name, Beverly Warner-Doland, if that's possible.
Reported by GetHuman-reeldeel on Sunday, August 5, 2018 4:54 PM
I forgot my Facebook password and had to provide a government ID to reset it. After changing my password, I'm now unable to complete authentication as it requires a text confirmation. I recently got a new phone and number, so I can't receive texts on the old numbers listed on my account and there are no other options provided. This is urgent as I need access to my account with my business contacts and page. Your prompt help is greatly appreciated. Thank you, Michaela R.
Reported by GetHuman-makkyros on Sunday, August 5, 2018 5:08 PM
I am having trouble locating my Facebook account. Previously, I had an account under the name Peggy Hamilton, but closed it in [redacted]. Recently, I decided to create a new account as Peggy Harris to connect with family and friends. However, using my old phone number created an issue. During the profile setup on my iPhone, the photo I used was dark and distant. I planned to upload a clearer picture later. When I accessed Facebook from my iPad the next day, I received an error message. I learned that the photo must show a forward-facing person, so I changed it to a brighter, closer picture and submitted it. Despite these efforts, I have been unable to access my account and seek assistance in resolving this matter and updating my account with my new name. If necessary, I can provide my government-issued photo ID for verification purposes, but I am unsure how to submit it. Rest assured, I am willing to cooperate to resolve this issue promptly.
Reported by GetHuman954372 on Sunday, August 5, 2018 5:10 PM
My Facebook account [redacted] has been hacked, so I've created a new email address, [redacted], to regain access. Facebook sent me a reset password link and a code, but I keep receiving an error message stating I've tried too many codes. I waited two days and then a week to try again with a new code, but I faced the same issue. I've even sent my ID proof and a screenshot to Facebook without any resolution. The hacker changed my language preference to Urdu, and I cannot understand the notifications. Please assist in resolving this matter promptly to prevent further misuse of my account. Your response in English will be greatly appreciated. Thank you.
Reported by GetHuman-nakshika on Sunday, August 5, 2018 6:30 PM
Is this message really from Facebook? Dear Winner, We are excited to announce that your name has been selected for the Facebook Loyalty Reward Promotion. You have won a total of US$[redacted],[redacted].00 as part of the FACEBOOK ONLINE INTERNATIONAL LOTTERY. The draw took place at the Facebook headquarters in California, with your Facebook account chosen by the CEO himself. Your winnings reference number is BML/B528/11US. To proceed with claiming your prize, kindly contact Agent Thomas Charlse at [redacted] with your full name, contact address, and phone number. He will provide you with further instructions on how to claim and receive your winnings. Congratulations on your win from the entire Facebook team. Sincerely, Director of Communications/Public Affairs Facebook, Inc.
Reported by GetHuman-eric_ric on Sunday, August 5, 2018 7:49 PM
Hello, my name is Robert Durham. I requested the deletion of my Facebook account three months ago, but a previous account of mine still remains. This was the original account I used before encountering a virus, which led me to create a new account with the same name and profile. Despite multiple attempts, the old account has not been removed. Considering reporting it as fraudulent use if the issue persists. Recently, I received a call regarding a security breach and a request for payment to secure my account, which I declined. For reference, my email is [redacted] Thank you and have a great day.
Reported by GetHuman954854 on Sunday, August 5, 2018 7:56 PM
Yesterday, on 8/4/[redacted], I was hacked around 7:30-8 pm. I initially thought I had recovered my account with the help of a friend, but ended up with a new Facebook account that had no friends, pictures, or any of my old information. I was then notified that my original account was reported as fake or hacked. Since then, I have been trying all morning to regain access, changing my password and verifying my email. The platform is asking for a Code Generator, which I can only access through the Facebook app, but I can't log in to retrieve it. Feeling lost after my first hack, I've exhausted my options, even sending pictures of myself with login codes and my driver's license. Any guidance on how to reclaim my account would be greatly appreciated. My contact email is [redacted]
Reported by GetHuman-hollieva on Sunday, August 5, 2018 9:10 PM

Help me with my Facebook issue

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