I woke up one morning to multiple notifications on my phone from Facebook. They were th...

GetHuman-raneecr's customer service issue with Facebook from July 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-raneecr's own words
I woke up one morning to multiple notifications on my phone from Facebook. They were the the codes sent when you say you have forgotten your password. During the times they were sent I was sleeping. When I got on Facebook using a new code I had gotten I changed my password and thought that was the end. Then it happened every night for a week. After that it no longer would allow me to choose to have the code sent to my mobile number. I could only choose to have the code sent to my email address. I originally set my Facebook up when I had a college email. I haven’t accessed this email in over a decade. I am unable to retrieve the password for the email account. Then today I tried again to see if there was anything I could do. I noticed the email that is offered for the code to be sent to has been changed to one I do not know. Most of the email address is blocked out by astricks but it stared with a ‘v’ and ends with a ‘g’. This doesn’t match any email address I know of. Then I had my husband look at the my page from his and it appears that he has been blocked.
GetHuman-raneecr did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-raneecr
Jul 24th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 81344 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-raneecr started working on this issue
Jul 24th, 2018 12:25am
GetHuman-raneecr indicated the issue is not fixed yet.
Jul 25th, 2018 5:59pm
GetHuman-raneecr indicated the issue is not fixed yet.
Jul 25th, 2018 6:00pm
GetHuman-raneecr indicated the issue is not fixed yet.
Jul 25th, 2018 7:11pm
GetHuman-raneecr indicated the issue is not fixed yet.
Jul 27th, 2018 6:56am
GetHuman-raneecr indicated the issue is not fixed yet.
Jul 28th, 2018 12:58am