I am completely locked out of my Facebook account. I believe my account was hacked thro...

GetHuman-demeter's customer service issue with Facebook from July 2018

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The issue in GetHuman-demeter's own words
I am completely locked out of my Facebook account. I believe my account was hacked through messenger. After receiving a YouTube video that played nothing, my contacts in messenger received the same thing (I have confirmations from * people) I am now logged out of all of my Facebook apps and can not get back in because the code that gets sent via SMS is not being sent to my number and I believe it is because of this hack*virus.... I have changed my password several times but it always gives me an error message halfway through the account recovery process... this is effecting my business as many of my clients find me through my Facebook bussiness page and contact me through messenger. I need to get back in to my account without having to enter a code. Your increased security is keeping me out of my own account. I am very frustrated. I can't even verify my identity by identifying people I have messaged in the last two weeks because many of my contacts were sent messages I didn't sent.... this clearly isn't a password issue it's a phone number issue. I am getting texts from everyone BUT facebook, so what that tells me is you are sending the code to whoever hacked my account. Please help resolve this issue. **You can email me at D*****@***.com or call me at ***-***-*****If you call me it can not be computer generated as that is part of the issue.**Thank you**Lindsay Post Rebel**L*****@***.com
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Facebook

Customer service issue
Reported by GetHuman-demeter
Jul 23rd, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 80981 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-demeter started working on this issue
Jul 23rd, 2018 4:18pm
GetHuman-demeter indicated the issue is not fixed yet.
Jul 23rd, 2018 4:20pm