I had been able to get on FB I thought it was just me. Then I get a notice that my acc...

GetHuman-bowpro's customer service issue with Facebook from July 2018

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The issue in GetHuman-bowpro's own words
I had been able to get on FB I thought it was just me. Then I get a notice that my account had been locked. As I was in the hospital at the time. I did nothing. When I finally got to come home, I realized that I had also gotten an explanation letter. It basically said I was pretending to be someone I'm not. I am ** years old. I do not pay that game. Some how I have lost the letter telling g me how to correct the problem. Can you please help me? I use FB to see all my grand babies. As well as great grandbabies, and one great great grandson. I am a widow and this is my contact with my out of state family..Please help me.
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Facebook

Customer service issue
Reported by GetHuman-bowpro
Jul 23rd, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-bowpro started working on this issue
Jul 23rd, 2018 1:51pm
GetHuman-bowpro indicated the issue is not fixed yet.
Jul 24th, 2018 8:32pm
GetHuman-bowpro indicated the issue is not fixed yet.
Jul 25th, 2018 6:47pm
GetHuman-bowpro indicated the issue is not fixed yet.
Aug 24th, 2018 8:15pm