My instagram account (@erinstrasser) is temporarily locked, but I no longer have access...

GetHuman-eesdr's customer service issue with Facebook from July 2018

1 view
80346 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-eesdr's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-eesdr's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-eesdr will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-eesdr can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-eesdr may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-eesdr's own words
My instagram account (@erinstrasser) is temporarily locked, but I no longer have access to the email account associated with the instagram account. The email account was created with Verizon, but when Verizon switched to AOL the email account was deleted. I would love for instagram to send a code to unlock my account to my phone number so that I can begin the unlocking process. I can answer any of the security questions associated with the instagram account in order to prove my identity.
GetHuman-eesdr did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-eesdr fixed the problem
We are waiting for GetHuman-eesdr to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-eesdr fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-eesdr
Jul 23rd, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 80346 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-eesdr started working on this issue
Jul 23rd, 2018 12:42am