We have a iPad we were having trouble with it shutting down. We went to apple they clea...

GetHuman905526's customer service issue with Facebook from July 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman905526's own words
We have a iPad we were having trouble with it shutting down. We went to apple they cleaned up and backed up our apps and we should just input all the data we wanted back. However, we needed our passwords for aol and FB we didn't know them. Apple said they couldn't help us we had to call. We called AOL and they were able to ephelp us reset our passwords, now we need your help.*The account is in Dominick Segro, I am Karen Segro*Email for Dominick is *****@***.com*Mine is ksegro@aol.*We haven't been able to log on to FBI since Thursday. *We would appreciate your help*.
GetHuman905526 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman905526
Jul 22nd, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 79897 others
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Timeline
GetHuman905526 started working on this issue
Jul 22nd, 2018 3:03pm