I had activated the security where you have to type in an OTP that they send directly t...

GetHuman-thardy's customer service issue with Facebook from July 2018

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The issue in GetHuman-thardy's own words
I had activated the security where you have to type in an OTP that they send directly to your mobile number. However i donot have the number with me right now as i have changed my number. I tried using the * factor recovery system where i provided my ID to facebook. But it said it sends the mail to the email ID i use to log in. The problem is i am not able to access that email ID as well because it also needed me to enter an OTP that it sent to my old number. Hence i can't get into my account. Is there anyway where i can provide ID but youIs there anyway where i can provide ID but you could send a recovery mail on another email? could send a recovery mail on another email? could i collect codes from trusted contacts?
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Facebook

Customer service issue
Reported by GetHuman-thardy
Jul 22nd, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 79807 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-thardy started working on this issue
Jul 22nd, 2018 12:54pm
GetHuman-thardy indicated the issue is not fixed yet.
Jul 27th, 2018 4:57am
GetHuman-thardy indicated the issue is not fixed yet.
Jul 27th, 2018 4:57am