An email alert was sent to me on my phone from fb. To check someone tired to log in usi...

GetHuman-chrisstl's customer service issue with Facebook from July 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-chrisstl will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-chrisstl can let us know if they help or not.
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The issue in GetHuman-chrisstl's own words
An email alert was sent to me on my phone from fb. To check someone tired to log in using another device. I open the mail it took me into the fb app on my phone. Then I had to log in ! I tried over and over they sent me codes but didn’t work, then they said to find this code in my setting. Well I couldn’t get into my account yo get it. Then they said yo send a government ID pic??? Or a pic of me holding a paper with a code on it?? Sounds like a scam? Then this Fb account came up asking if it was me I said no ! Had my current phone * and email. Kept trying over and over , then the hacked account and my present account came up. I hit the current one saying this one was me but still couldn’t get in tried to change password many times no luck it did it on the hacked account . So the hacked account has the same phone* and email as my current account! Now when I hit the app on my phone the hacked account comes up! I can’t get my current one ! And on the hacked one you go into setting the settings are different! Had nowhere to report or change info like phone or email! I when into my laptop and change the password, but that has a different email. I did get my current fb account on there but can’t on my phone! Now if I delete the hacked account which has the same name, phone, email, as my current will that also delete my current fb account? Or are they two different accounts? Please I need help! Thanks Chris Stlouis been working on this for two days already getting frustrated to ****! The name is Chris Leiberg StLouis email is *****@***.com phone *** *** ****

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Facebook

Customer service issue
Reported by GetHuman-chrisstl
Jul 22nd, 2018 - 2 years ago
Fixed
Seen by 7 customers so far
Similar issue to 79464 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-chrisstl started working on this issue
Jul 22nd, 2018 2:36am
GetHuman-chrisstl indicated the issue is not fixed yet.
Jul 22nd, 2018 5:40am
GetHuman-chrisstl indicated the issue is not fixed yet.
Jul 23rd, 2018 3:38am
GetHuman-chrisstl indicated the issue is not fixed yet.
Jul 23rd, 2018 3:49am
GetHuman-chrisstl indicated the issue is not fixed yet.
Jul 23rd, 2018 3:51am
GetHuman-chrisstl indicated the issue is not fixed yet.
Jul 24th, 2018 9:46pm

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